We offer a 30-day return policy — you have 30 days after receiving your item to request a return. Items must be unworn, unused, in original packaging with tags, and you'll need proof of purchase. To start a return, contact us at northernautopartsuk@gmail.com; items sent back without first requesting a return will not be accepted. Please inspect your order on arrival and contact us immediately about any damage, defects, or incorrect items. Some items (perishable goods, custom/personalised products, personal care goods, hazardous materials, sale items, and gift cards) are not eligible for return. EU customers have a 14-day cooling off period to cancel or return for any reason. Once your return is received and inspected, approved refunds are issued to your original payment method within 10 business days.