Refund policy
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, in its original packaging, and with any accessories or documentation included where applicable. You'll also need your receipt or proof of purchase.
To start a return, please contact us at northernautopartsuk@gmail.com with your order details. Returns sent back without contacting us first may not be accepted.
International Returns
For orders shipped outside the United Kingdom, the cost of return shipping is the responsibility of the customer. Northern Auto Parts does not cover international return postage, duties, or any fees incurred during the return transit.
Compatibility & Fitment
Many of our products are part number specific. Before placing an order, customers are responsible for verifying that the item is compatible with their vehicle. Where requested, customers must provide accurate vehicle information (including VIN) to assist with compatibility checks. If a customer fails to provide requested vehicle information and an incompatible item is ordered, Northern Auto Parts cannot be held liable for return shipping costs.
Returns will only be accepted for items that are unused, in their original packaging, and returned within 30 days of delivery. Items that have been fitted, modified, or damaged will not be accepted for return.
Duties & Import Taxes
Any import duties, taxes, or customs fees charged upon delivery are non-refundable and are the sole responsibility of the customer.
If you have any questions regarding a return, you can contact us at northernautopartsuk@gmail.com.
Damages and Issues
Please inspect your order upon delivery and contact us as soon as possible if your item is defective, damaged, or if you have received the wrong item. This allows us to assess the issue and resolve it promptly.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including:
- Perishable goods (such as food, flowers or plants)
- Custom or personalised products
- Personal care goods (such as beauty products)
- Hazardous materials, flammable liquids or gases
Please contact us if you have any questions about whether your item is eligible for return.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
If you wish to exchange an item, please contact us to discuss the available options.
European Union 14-Day Cooling-Off Period
If your order is delivered to a country within the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.
To qualify, the item must be in the same condition that you received it, unused, in its original packaging, and accompanied by proof of purchase.
Refunds
Once we have received and inspected your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be processed to your original payment method. Please note that it may take several business days for your bank or card provider to process the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at northernautopartsuk@gmail.com.