All eligible parts supplied by Northern Auto Parts are covered by a *12-month warranty from the date of purchase, unless otherwise stated on the product listing.
Our warranty covers faults resulting from manufacturing defects or premature failure of the supplied part during normal use.
If you believe an item has developed a fault within the warranty period, please contact us with your order number, vehicle registration/VIN where applicable, and details of the issue. We may request photographs, videos, diagnostic reports or other information to help confirm the fault.
Where a valid warranty claim is confirmed, we will arrange an appropriate remedy, which may include repair or replacement depending on the circumstances.
The warranty does not cover:
- Incorrect installation or damage caused during fitting or removal.
- Parts fitted to an incompatible vehicle or application.
- Normal wear and tear.
- Accidental damage, misuse, neglect or improper maintenance.
- Modification or alteration of the supplied part.
- Damage caused by another faulty component or system on the vehicle.
- Damage caused by overheating, contamination, impact, water ingress or other external factors where these are not caused by a defect in the supplied part.
- Faults caused by incorrect coding, programming, calibration or installation procedures where these are required.
- Commercial labour charges, diagnostic charges, removal or refitting costs, recovery charges, vehicle hire, loss of use or other associated costs *under this voluntary warranty.
Our warranty is for the supplied part only. We strongly recommend that all automotive components are installed by a suitably qualified mechanic or technician.
Proof of purchase may be required before a warranty claim can be processed. We may also require the item to be returned to us for inspection before a replacement or refund can be authorised.
This 12-month warranty is provided in addition to your statutory rights and *does not affect or limit any rights you may have under the Consumer Rights Act 2015 or other applicable consumer legislation*. ([Legislation.gov.uk][2])
For warranty enquiries, please contact:
Northern Auto Parts
Email: northernautopartsuk@gmail.com